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How AI phone consent interacts with opt-outs

Updated over 2 weeks ago

In addition to channel-specific opt-out fields, CollegeVine uses a field called CONSENTS_TO_AI_PHONE_CALLS to manage phone and SMS communication eligibility. Students can only receive SMS and phone calls if they have explicitly opted in to do so.

This field directly affects the values of the CV phone opt out and CV SMS opt out fields.

Logic and overrides

Field

Condition

Result

CV phone opt out

CONSENTS_TO_AI_PHONE_CALLS = FALSE

Set to TRUE (opted out)

CONSENTS_TO_AI_PHONE_CALLS = TRUE

Set to FALSE (opted in)

Student opts back in via verbal consent or by texting START

Set to FALSE

Partner phone opt out = TRUE

Set to TRUE

CV SMS opt out

CONSENTS_TO_AI_PHONE_CALLS = FALSE

Set to TRUE

Student texts STOP or unsubscribes via SMS

Set to TRUE

Partner SMS opt out = TRUE

Set to TRUE

CONSENTS_TO_AI_PHONE_CALLS = NULL

Set to NULL (no data)

Summary

  • If phone consent is not granted, both SMS and phone opt-out fields will automatically be set to TRUE.

  • Students can opt back in by explicitly giving consent again (e.g. texting START or confirming over the phone).

  • These fields are not mutually exclusive—if any one rule results in an opt-out, the AI Recruiter will suppress that channel.

Related Articles
Which fields should I include in my import to CollegeVine's AI Recruiter?
How to send a Mission with your AI Recruiter
Collecting student consent for AI Recruiter outreach (phone and SMS)
How opt-outs are handled by the AI Recruiter
AI recruiter opt out and consent FAQs
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