Communication Modes put you in control of how your AI agents connect with students: whether that’s through email, phone, or text.
Why this matters
Meaningful communication is the foundation of student engagement. Communication Modes give you the flexibility to shape each channel around your institution’s strategy, while keeping outreach organized, consistent, and compliant. You can easily manage message volume, timing, and format—no technical setup required.
Communication mode management
In Communication Modes, you can:
Review your communication channels
See every inbound and outbound email address or phone number associated with your agents, organized by communication type.
View modality per agent
Check which communication types are enabled for each agent. These settings are managed by the CollegeVine team based on your contract, so you can review them but not make changes.
Viewing SMS configuration
Under Agent Settings → SMS, you can view:
The phone number assigned to SMS communications
All responsibilities associated with SMS activity
Inbound and outbound permissions for each responsibility, indicated with a checkmark or X
This view helps you confirm which responsibilities can send or receive SMS messages and ensures alignment with your outreach strategy.
Viewing email configuration
You can manage email-related settings in Agent Settings → Email.
This view displays:
Each email address connected to your AI Agent
Which responsibilities are linked to each address
Inbound and outbound permissions for each responsibility, indicated with a ✅ or ❌ on the bottom right
Viewing phone number configuration
To review your phone outreach setup, go to Agent Settings → Phone.
This section shows:
The phone number assigned to your AI Agent for calls
Call permissions (inbound and outbound) for each responsibility, marked with a ✅ or ❌
Next steps
If you’d like to adjust communication timing, modify channel access, or review best practices for outreach, contact your CollegeVine partnerships team.