Tags control which agents have access to which knowledge base assets. In multi-agent environments, tags ensure each agent only draws from the content it's meant to use — so the right information is always surfaced to the right agent.
Where to find tags
Tags appear in the Tags column of your knowledge base. Navigate there by clicking Knowledge in the left sidebar. Each asset row displays one or more colored tag pills. If an asset has more than one tag, you'll see the first tag plus a +N indicator showing how many additional tags are applied.
How tags work
Each tag corresponds to an agent. When an agent searches or retrieves from the knowledge base, it only has access to assets tagged for it. This means:
An asset tagged for Agent A is not available to Agent B
An asset tagged for both agents is available to both
An asset with no tag is not routed to any agent
Tags are what allow multiple agents to share the same knowledge base without mixing up their content.
Multiple tags
A single asset can carry more than one tag. This is useful when content is relevant across agents — for example, a shared FAQ or institutional policy that every agent should be able to reference. Assets with multiple tags appear to all agents whose tag is present.
Filtering by tag
Use the Filters button at the top of the Knowledge page to narrow the asset list by tag. This is helpful for reviewing which assets are assigned to a specific agent or auditing coverage across your knowledge base.
Note: You can search and apply existing tags directly from the knowledge base. To create a new tag or change your agent's tag configuration, contact your success manager.