Refreshing assets previously added to your knowledge base allows the agent to rescan your URLs for any content updates and ensure your agent has access to the most up-to-date web content.
To view the last time your asset was updated, you can look at the Last updated column in your knowledge base.
CollegeVine recommends assessing and refresh any URLs that have changed at least quarterly. You may want to do this more frequently if your websites change often.
You can refresh every website in your knowledge base by using the Refresh XX assets button in the knowledge base.
You can refresh individual websites by clicking the three dots next to the URL and select "Refresh asset".
Here are common refreshing errors and guidance for how to resolve them:
Error | Common Causes | Steps to Resolve |
HTTP 301 Moved Permanently | The requested URL has been permanently redirected to a new location. | Verify and update the URL to the updated/corrected path. |
HTTP 403 Forbidden | CV is being blocked by a firewall or the site is password protected. | If the site is password protected, you will need to copy the content into a doc, and add to the "Upload Materials" section. |
HTTP 404 Not Found | The requested URL does not exist. | Verify and update the URL to the updated/corrected path. |
HTTP 405 Not Allowed | CV is not able to complete the request because the URL is not allowing the command. | Download the webpage as an HTML file and upload to “Upload Materials” section of the vault. |
HTTP 429 Too Many Requests | CV has attempted too many requests in a given time. | Wait 20 minutes and try to re-index again. |
Net::ReadTimeout with #TCPSocket:(closed) | The server didn’t respond before timing out. | Wait 20 minutes and try to re-index again. |
SSL_connect … certificate verify failed (unable to get local issuer certificate) | Site misconfiguration (i.e.- Missing or outdated CA root certificates locally; server misconfiguration; self-signed certificates) | Contact your web team. |