CollegeVine notifications are delivered by email to eligible users on your team. If someone on your team is not receiving these notifications — or you need to remove a user from receiving them — check the user's personal notification settings (or permission level, in certain cases).
Notification settings are self-service
Once a user has the correct permission level, notification preferences are managed by each user individually. Admins cannot update notification settings on behalf of another user — each person must adjust their own settings directly in their account.
Notification toggles are available to all permission levels and follow the same structure across roles.
How to update your notification settings
To turn notifications on or off for your own account:
Log in to your CollegeVine account.
Navigate to your notification settings by clicking on your account name on the bottom left corner, then selecting 'Team and notifications', then 'Notifications'.
Identify which notification you'd like to enable or disable. Toggle the setting on to receive notification emails, or off to stop receiving them.
If a user is unable to access their notification settings or you have questions about permission levels, reach out to your CollegeVine account team for assistance.
Permission requirement (CRM-specific)
To receive CRM-specific notifications, a user must have CRM admin permission level or higher. Users with staff-level permissions will not receive these notifications, even if their notification toggles are turned on.
If a user should be receiving notifications but is not, confirm their permission level before troubleshooting notification settings. A platform admin at your institution can update a user's permission level. If you need help confirming or updating permissions, contact your CollegeVine account team.
For more detail on permission levels, see the CollegeVine permissions guide.